Our Practice
Information for our Patients
Our aim is to provide the highest quality care and treatment in a relaxed, comfortable and safe environment. We hope patients that may have anxiety about visiting the dentist can feel comfortable and confident visiting Biggar Dental Practice.
Booking appointments
To book an appointment, please visit the practice or call 01899 220486.
Missed appointments
Missing appointments wastes time and resources needed for other patients. If a patient cancels with less than 24 hours notice or misses an appointment, they may be charged as per our practice policy.
Treatment options
We are committed to continued education and keeping abreast of advances in modern dentistry. We provide a full range of NHS dental treatments (excluding orthodontics and sedation). All patients under 18 can register as an NHS patient. Please contact the practice and we will advise if we have any adult NHS spaces available. Childsmile is also available for children aged 0-6. We also provide treatment on a private basis, including cosmetic dentistry, tooth whitening, clear orthodontics and implant restoration to improve your smile
Dental emergencies
For dental emergencies during opening hours, call reception to be given an appointment in a time-frame appropriate to your needs. Should
you have a dental emergency outside of the practice opening hours please call NHS 24 on 111 or call reception to hear a recorded message with details of our out-of-hours service.
If you are a member of one of our practice dental plans, should you suffer a dental trauma, a dental emergency or be diagnosed with oral cancer you will be eligible to make a request for assistance from the Worldwide Dental Emergency Assistance Scheme. The Scheme responds to such requests on a wholly discretionary basis. This means that, whilst the Scheme aims to provide benefits in most cases, the Scheme has no obligation to provide any benefit unless the Scheme Manager (the person appointed to administer the Scheme) first decides (in its sole and absolute discretion) that the Scheme should provide a benefit. There are some circumstances in which the Scheme is not designed to help (these situations being similar to exclusions under an insurance policy) and these are explained in more detail in the Worldwide Dental Emergency Assistance Scheme Handbook.
Patient confidentiality
We take patient confidentiality extremely seriously and all personal information
is treated in the strictest of confidence. Patient records are securely stored to ensure that they are only accessed as part of your treatment. No information will ever be released to a third party without your express permission or where required by law.
To see a full copy of our strict confidentiality policy please contact us.
Patients with disabilities
We endeavour to see all patients and our surgeries have been designed so that patients with disabilities can access care. If you have any disability that you think we need to know about please give us a call before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs. A ramp is available for wheelchair access. Interpreting services including BSL can be arranged.
Paying for treatments
Any treatment offered (either NHS or private) will be estimated, discussed and agreed with you in advance.
Private patients can choose to join the practice Dental Care Plan. Our patients can enjoy a higher level of service and discounts against a full range of treatments. Have the peace of mind knowing that all preventive dental care will be covered by convenient monthly payments. Ask at reception for more details and a leaflet about our Dental Care Plan.
We accept the following methods of payment at the practice: cash, credit or debit cards (we do not accept American express cards or cheques).
Zero tolerance
Patients who are violent or abusive to staff, other patients or anyone else within the practice will be refused treatment and reported to the appropriate authorities.
Spread the cost of your dental care with our Practice Care Plan
With our DPAS Practice Care Plans, from as little as £17.49 per month, our patients can enjoy a higher level of service and discounts against a full range of treatments. The advantage for our patients is that it should reduce the need for future treatment and they will have the peace of mind knowing that all preventive dental care will be covered by convenient monthly payments.
With our DPAS Practice Care Plans, from as little as £17.49 per month, our patients can enjoy a higher level of service and discounts against a full range of treatments. The advantage for our patients is that it should reduce the need for future treatment and they will have the peace of mind knowing that all preventive dental care will be covered by convenient monthly payments.